Turn Key
 
 
 
 

 
 
Maintenance Plans


Service Level Agreement (SLA)

We offer Service Level Agreements on network uptime, problem resolution and response times. Depending on your environment complexity and size we can offer an SLA that meets your needs and fits in your budget. SLA's may have an initial cost based on work needed to bring your systems to a level that will make the SLA possible. Then a monthly fee will be agreed upon to keep your systems running smoothly. Depending on the agreed upon SLA all services may be included.


Block Support
-You can buy Maintenance/Support in blocks of 8 hours lowering the hourly rate. Plus you get the advantage of our customer extranet. The extranet allows you to put in work tickets, get news, view tickets, and view your IT documentation.


5-20 Blocks (40-160 hours) 85% of Hourly
20+ Blocks (160+ hours) 75% of Hourly


Standard Practices
Our customers have access to our extranet which allows them to input work tickets which will email their support consultant.

Call routing insures that our consultants get your calls no matter where they may be.

We offer a cost effective monitoring solution that can email, page or call us in the event of an outage or warning.
We also offer an affordable VPN solution that allows us to access your network anywhere in the world.

 

 

SMALL OFFICE EXPERTS
Expertise at building small offices and satellite offices.

INTERNET ACCESS
High speed internet access that fits your budget. An internet presence that fits your company.

DESKTOP SOLUTIONS
Trouble free desktop solutions for easy Administration.

WIRELESS NETWORKS
We have the expertise to cover all facets of your company's LAN/WAN.

SECURITY
We protect your valuable data from hackers and viruses.


 

 
 
   

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